Shipping policy

HOME DELIVERY - DELIVERY BY COURIER

We currently work with two courier companies, DPD and Deliver-It. Our specialist courier partner 'Deliver-It' operate in the Dublin and surrounding areas while the courier DPD deliver to all other counties including Northern Ireland & Europe. Currently parcel delivery to United Kingdom is not available at this time.

Once your order is packed, our couriers will collect after 3pm and your order is expected to be out for delivery the next working day (excludes weekends).

On the evening that your parcel is collected it will be scanned into the courier hub and the courier company will email you with delivery information.  On the morning of delivery, the courier will send you a time usually with an 1-2 hour window for delivery.  They will also provide you with information on contacting the courier or managing the delivery.

  • DPD (dpd.ie) has a tracking system that allows for you to track your delivery.
  • Deliver It  you can contact them directly however if it is urgent we recommend you to contact us at Petstop Mon-Friday 9am-4.30pm.

Please check your SPAM/promotions folders as sometimes the email goes into those folders directly, as per your email provider. 

***Please note - the delivery companies policy is to leave the parcel in a 'safe place' when they see fit.  If this is not suitable, please let us know in the 'Delivery Notification' section on the cart page. 

Cost of delivery

  • We offer FREE delivery to anywhere within the Rep. of Ireland and Northern Ireland on orders with a value of €29 or more. On orders under €29 there will be an additional postage cost of €5.25. (Please note the minimum order value for free delivery had changed to €29 on 31st August 2023)
  • United Kingdom - We cannot currently ship to mainland UK due to restrictions on commodity codes with our courier DPD.
  • Europe (mainland) rates vary, please see table at the end of this page. Additional costs may be incurred on larger parcels which may be requested before shipment.
ORDER PROCESSING TIME
You will receive a confirmation email once the order is received and another email once the goods have been packed at our warehouse. 

  • Orders for delivery: Online orders are processed Monday-Friday 7am-3pm and are collected by our courier at 3pm. Please note that deliveries are taking between 1-2 working days*.

  • In-store 'Click & Collect': If the 'Click & Collect' option is selected, you will receive an email with your order confirmation and store details. A second email and SMS/Text message will be sent once your order is ready for collection. We will try our best to get your order ready for collection within 2 hours of receiving the order. Click here for our opening hours.

*If for any reason we have a stock, size or colour issue with any of your products, we will notify you by email/phone if there is any delay.

If you have any queries regarding your order, call us on (+353) 1 6875016 from Monday to Friday - 9am-4:30pm - or email us on info@petstop.ie
Our Live Chat is monitored during these hours also.